Frequently Asked Questions (FAQ)
Returns | Shipping and Delivery | Ordering | About
- I want to return my purchase! What do I do?
- How long does it take for me to get a refund?
- What is your return shipping and return policy?
- How long will it be before I receive my order?
- What do you charge for standard shipping an order?
- Can I expedite my shipping?
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- Will I have to sign for my package?
- What are the shipping charges for retuning an order?
- Where does my product ship from?
- Is it safe to order online?
- Is there a minimum order?
- What are my payment options?
- How will I know you received my order?
- Will I be charged sales tax?
- Where is your company located?
- What are your hours of operation?
- How can I get assistance if needed?
Q: I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase you can return your item(s) for a full refund, minus freight, within 30 days after you have received it. Returns must be in the same condition (saleable) that you received them and in the original packaging. **Some items (such as special / custom order items) may incur a 25% Restocking Fee or only be exchanged for a manufacturer's defect.
The easiest way to return your merchandise is by either using our contact us form or by calling us at 562-630-3700 and a customer service rep will be happy to help and provide you return instructions.
It may take 4-5 business days for returned products to reach our specified return location. Once products are received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7-10 business days. We do our best to promptly refund payment on returned products.
Q: How long does it take for me to get a refund?
It may take 7-10 business days for your return to reach us. Once it is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 5 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Q: What is your shipping and return policy?
If you are not 100% satisfied with your purchase you can return your item(s) for a full refund, minus freight, within 30 days after you receive it. Returns must be in the state you received them and returned in the original packaging.
Q: How long will it be before I receive my order?
For standard shipping (UPS Ground), you should receive your order within 4-10 business days after the order is received. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses. Note: You will be notified immediately if your order will not be delivered within the 4-10 business days.
Q: What do you charge for standard shipping for an order?
These rates are tied into a shipping service, however, for large items like Portable Restrooms, Sinks and Showers, we will need to determine the Freight Amount. You may also contact a Customer Service Representative at 562-630-3700 or email customerservice@allsafetyproducts.com for shipping estimates. We also offer a contact us form on our website as well.
Q: Can I expedite my shipping?
The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day (as long as the item is in stock). All other orders will be shipped out based on which option you choose. Note: Expedited shipping is shown in business days only. IE: If you ordered Next Day Air on Friday, your package will be delivered on Monday. Please call customer service at 562-630-3700 if you need Saturday delivery.
Q: Do you ship internationally?
Not at this time, however, we are happy to ship to any freight forwarder within the U.S. (Hawaii and Alaska excepted). For military orders, we usually can ship to your U.S. based Military Freight Depot (Tracy, CA Depot for example). Occasionally for smaller size orders with APO/FPO addresses, we can usually accomodate these through the U.S.P.S service. If you have any questions, please be sure to call our direct customer service line (8 a.m. to 5 p.m. Los Angeles time) at 1-562-630-3700. Our policy has changed and we no longer ship directly out of county, only through U.S. based freight forwarders (your choice or we can recommend a freight forwarder.) On occasion, we may require a U.S. based freight forwarder to be supplied for deliveries to Mexico and Canada as well.
Q: Do you ship to PO Boxes or Military APO/FPO addresses?
Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please call customer service at 562-630-3700 to place these orders. Please allow additional time for orders shipped to these addresses. Note: Some orders may be subject to additional charges (ie. insurance).
For shipping information, we provide the tracking number on your e-mailed invoice for your convenience at time order is shipped.
Q: Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, if you would like this option then you can contact customer service at 562-630-3700 or customerservice@allsafetyproducts.com immediately after you place the order and we’ll add the option. You can also add this to the comments section when you place the order. There may need to be an extra charge added to freight costs for this request. For Truck Carrier Shipments for large products such as restrooms, showers and handwash sinks, you will be required to inspect and sign for delivered items.
Q: What are the shipping charges for returning an order?
The shipping charges will depend on the product(s) that you are returning. Most of the time the return shipping cost will be similar to the price that was originally paid for shipping.
Q: Where does my product ship from?
Most of the time products will ship from one of several wareshouses depending upon location inventory. We do try to ship from location closest to you to help save on shipping costs. Occasionally we will have the orders shipped directly to you from the manufacture which will change the origin destination accordingly.
Q: Is it safe to order online?
Yes! All Safety Products, Inc. understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. The site is tested and certified regularly. See our Privacy Policy.
Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information. For other orders, there is no minimum number of items you must purchase.
Q: What are my payment options?
All Safety Products currently accepts Visa, MasterCard, and American Express for all orders. The exception is for orders originating from countries outside the U.S., which we may require a Wire Transfer. For further details, you may contact us by calling our customer service at 562-630-3700. If you are a business or government agency and would like to apply for credit please contact customer service or fill out a credit application online by using our fillable .PDF form and fax it to us.
Q: How will I know you received my order?
You will receive an order confirmation by email once your order is received. This automatically is sent to you through E-mail. You may also want to check your spam inbox to make sure the confirmation did not get sent there.
Q: Will I be charged sales tax?
This depends upon where the stock is shipped to and where the physical location is located where our suppliers ship from and their physical location. Any items shipped in California are subject to sales tax, since our physical headquarters is located in California. If you are a reseller or considered tax exempt by IRS, you will need to supply appropriate proof required by the Sales Franchise Board. Federal Government agencies do not need to supply this proof. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 562-630-3800.
Q: Where is your company located?
Our sales office is physically located in Lakewood, CA 90712 and registered as a business with the City of Lakewood. Our sales office is not open to the public and business correspondence/payments/mail are handled through the U.S. Post Office at the following P.O. Box: All Safety Products, Inc., Attn: Customer Service, P.O. Box 6353, Lakewood, CA 90714
For your reassurance, we have been doing an online business for over 14 years. As a sales distributor, we pull from warehouses across the country.
Q: What are your hours of operation?
Monday - Friday
8:00AM - 5:00 p.m. Pacific Standard time (California)
Q: How can I get assistance if needed?
You may get a hold of us during our operating hours through any of the following:
Tel: 877-208-3109 (Toll Free Line)
Tel: 562-630-3700 (Direct Customer Service Line)
Fax: 562-630-3800
Email: customerservice@allsafetyproducts.com
Live Chat when available.
ALL SAFETY PRODUCTS -
RIGHT PRICE, RIGHT CHOICE, RIGHT FOR YOU!
